There is so much going on in a pharmacy that you really have your work cut out for you if you run one. You spent all that time in pharmacy school and even took business classes to be able to open up and run your own pharmacy. Now you need to make sure you run it the right way.
While you still may want to keep up that personal touch that only a family pharmacy can offer, you will still need help. That mostly comes from your assistants and store employees who help out with all the work in the business. Also though, you will need some help answering those phones.
At a pharmacy, you get many phone calls and most of them do not need to be personally answered. Even though you are aiming for that personal touch and feeling, you should still consider getting pharmacy ivr systems to help with answering all of those calls.
These are the interactive voice response systems that are used to cull out the calls that are just for the refills and general store information so that they do not interfere with more important calls that are coming into the pharmacy.
Patients and customers will still be able to get through to a live person if they have any personal questions or medication issues that require you or one of your assistants to help them. You do not need to worry about losing that personal touch. It can still be there even with advanced IVR systems in place.
Consider getting these systems to make your pharmacy run smoother and to keep all patient and customer demands met at all times. It is a matter of good planning and the good news is that these systems really help you organize calls so that each and every patron gets their needs fully met.